Orders And Payments
By placing an order with Symmetrix, you agree to the terms and conditions outlined herein. All orders are subject to availability. Payments can be made via accepted payment methods, and products will be shipped upon successful payment confirmation.
Product Description
Product descriptions, images, and specifications are provided for informational purposes. Actual products may slightly vary in color, texture, or appearance due to natural materials and manufacturing processes hence in physical color check is recommended.
Shipping and Delivery
Shipping costs and estimated delivery times are provided during the sales process. While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances. Symmetrix is not liable for any loss, damage, or costs incurred due to delivery delays.
Returns and Adjustments
- Return shipping costs are the customer’s responsibility unless items are defective or incorrectly supplied.
- Model changes are accepted within 15 days of order date, subject to availability.
- Returns for excess quantities are accepted within 30 days of delivery. Quantity discrepancies may happen, any re-orders or adjustments must be settled by the client.
Customer Service
For inquiries, assistance, or concerns, please contact our customer service team via the provided channels. We aim to provide timely and helpful assistance to ensure your satisfaction.
Privacy Policy
Symmetrix respects your privacy. Personal and payment information is collected and used solely for order processing and communication purposes. We do not share customer information with third parties except as required for order fulfillment.
Intellectual Property
All content, including images, text, and designs on the Symmetrix website, are the property of Symmetrix and are protected by intellectual property laws. Unauthorized use of our content is rohibited.
Governing Law
These terms and conditions are governed by the laws of the jurisdiction in which Symmetrix operates.
Marketing
Symmetrix reserves the right to use images taken on site for marketing purposes and shall not mention customer information such as name, address and contact details. If you wish that your installed product remain person, you’re requested to advise by email before installation to email address: info@symmetrixmauritius.com
Changes to Terms and Conditions
Symmetrix reserves the right to modify these terms and conditions at any time. Any changes will be effective upon posting on our website.
By purchasing and using Symmetrix products, you agree to abide by these terms and conditions.